HR SaaS · SMB segment
Electronic Signature MVP
Launching an end-to-end e-signature experience that simplified hiring workflows for HR teams.
MVP StrategyWorkflow AutomationProduct DiscoveryCross-functional Delivery
At a glance
7 weeks
Time to MVP
200+ orgs
Adoption
−3 days
Time to hire
62
NPS on flow
Overview
HR teams were exporting contracts to third-party signing tools, breaking the hiring flow and creating gaps. We embedded a native signature experience inside the existing workflow.
Problem
Hiring managers had to leave the product to send, track and store signed contracts. Each round-trip cost time and created risk: lost documents, expired links, missing audit trails.
Discovery
- —Diary studies with 12 HR teams over two weeks
- —Mapped the contract lifecycle from offer to onboarding
- —Identified three blocking moments where signing broke the flow
Constraints
- —Two-month window before the next sales cycle
- —Must work without changing the existing contract templates
- —Legal validity across DACH region
Product strategy
- —Solve the 80% case first: single signer, single document, web only
- —Defer advanced features (bulk send, templates) to v2
- —Partner with a qualified trust provider for legal weight
Solution
01
In-product send → sign → store flow with email reminders
02
Tamper-evident audit log attached to every signed PDF
03
Status pills directly on the candidate card
Engineering
Paired daily with the engineering lead to scope ruthlessly. We wrote the PRD as a sequence of demos so every week ended with something the team could click through.
Lessons learned
- —A demoable PRD is worth more than a perfect one
- —Pick the boring 80% on purpose
- —Audit trails are a feature, not an implementation detail
Reflection
"Constraints made this project. The two-month window forced clarity about what mattered, and the team rallied around a tiny, high-quality surface."